Lead with Joy

The tone of a workplace is set by its leaders, and a joyful leader can make all the difference for workplace culture.

A 2017 white paper called “IHI Framework for Improving Joy in Work” says, “With increasing demands on time, resources, and energy, in addition to poorly designed systems of daily work, it’s not surprising health care professionals are experiencing burnout at increasingly higher rates, with staff turnover rates also on the rise. Yet, joy in work is more than just the absence of burnout or an issue of individual wellness; it is a system property.” In a healthcare setting, joy goes beyond improving the lives of employees. As the paper says, “Leadership has a responsibility to establish a culture that fosters staff and clinician well-being as a key component of patient safety.”

Focus on people. Back initiatives that help people thrive—personally and professionally. Support like childcare, paid family leave, and sick leave can mean the difference between struggling employees and those who feel cared for at work.

Foster genuine connections. A sense of camaraderie and togetherness with shared goals can improve the work environment.

Communicate. If you’re unsure what would improve the workplace environment for your team, ask them. Listen, and then work to implement changes that reflect the needs of your colleagues. 

Remember your passions. Reconnecting what drew you to the work can be a great way to invite joy to the workplace. Ask yourself: What do I love about this work? What excites me? What moves me? What do you love about the job, and how can I cultivate more of it?

Hang on to wins. Keep a file of every kind of note ever sent to you. Encourage your colleagues to do the same. In a profession as challenging as healthcare, it’s always helpful to remember that our work is vital.

Tending to joy can be an incredible way to lead and ensure that colleagues feel seen, celebrated, and supported.